DELIVERY POLICY

Scope of delivery:
YEN XANH always supports delivery in all regions of the country
Delivery time:
Delivery time is from 1-2 working days (from 8am to 5pm from Monday to Saturday) for orders within Ho Chi Minh City.
Inter-provincial orders are delivered from 3-5 business days (from 8am to 5pm from Monday to Saturday) for central districts / cities, and district / commune delivery orders will add an additional 1 working day.

Delivery time begins after your order has been successfully confirmed by a call from our customer service staff.

Delivery charges:

For orders <500,000 VND: ship fee will be charged according to the freight of the delivery unit (viettel, vnpost, fast delivery, ...)

FREE DELIVERY FOR ORDERS ABOVE 500,000 VND

Track orders

The status of YEN XANH's order processing will be sent to the email you provided when placing your order.

So can you check your email to see if your order has been shipped and delivered to the carrier?

Check delivery

Currently YEN XANH is using a service that allows customers to check the goods on delivery, so when the carrier contact for delivery please check the quantity and quality of products before payment.

In case the product is defective, damaged, scratched, not the right amount, quality ... you can refuse to receive the goods and contact sales staff of YEN XANH for support through the hotline: 08 3445 3838 - 0918 555 395

Cancel order

Orders will be canceled after 02 times the delivery staff can not contact or can not deliver to you.

Please contact customer service hotline at: 08 3445 3838 for instructions and care.